Cannot Login
Unable to login? Don't worry, follow these steps to reset your password!
Jo avatar
Written by Jo
Updated over a week ago

If your username and password are correct but you can still not login, then it may be your connection. Try turning off the WIFI on your device and try logging in again. If you can login on offline mode then the login details are not the problem.

Forgotten parent password

If you have forgotten your parent password, click on this forgotten password link. If you enter the email address associated with your Doodle account, we'll send you instructions to reset your password.

You may already have your Doodle account linked with Apple, Google or Facebook making it even easier for you to sign in! If not, see here on how to set that up!

Forgotten child username/password

If you have linked your parent account to your child’s school account you can view your child’s username and reset their password via the Parent Dashboard. To do this please follow these steps:

  1. Please login to the Parent Dashboard

  2. Hover over My account and click on Child details

  3. Select your child’s name on the left hand side

  4. Here you can view your child’s username and reset their password. Simply click in the New Password box and type a new password. Repeat in the Confirm password box and then click Save changes

Login through the parent login

If you have a linked parent email, you can login though the parent login. To do this:

  1. Open up the Doodle app and select Login > Parent

  2. Enter your parent Doodle login details.

  3. Your child will then be able to tap on their individual profile and access their Doodle account.

If it is a school account, and you have not linked your parent account, due to data protection reasons, the password will need to be reset by the class teacher.

If you need any other help with logging in, please contact us via the green chat bubble in the bottom right hand corner of the screen with your child’s full name, username, class, and DOB and we will do our very best to help you ☺️

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