If a learner is struggling with the questions it is really important that instead of getting help, they use on in app Help features.
To access these:
Click on the red question mark icon
Learners then have the options to choose:
add to Tricky Questions
The Hint and Explanation should allow the learner to answer the question independently. However, if they are still struggling they can add to their Tricky Questions. Once added to Tricky Questions, they can then receive help from an adult or peer, without worrying that this will impact their main work programme. Saved Tricky Questions can be accessed via the Learning Zone.