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How to cancel my subscription taken out directly through DoodleLearning
How to cancel my subscription taken out directly through DoodleLearning

I wish to cancel my Doodle subscription

Jo Kiddell avatar
Written by Jo Kiddell
Updated over a week ago

We are sorry if Doodle doesn't meet your needs. Before cancelling your subscription, please get in touch with us via the green chat bubble to see if there's anything we can do to resolve things or support you with making the most out of your subscription πŸ™‚

To cancel your subscription:

  1. Log in to the Parent Dashboard.

  2. Hover over My Account and click on Subscriptions

  3. In the 'Your current subscriptions' box, down the left hand side click on View plan.

  4. Your current subscriptions will then be listed. For the subscription you wish to cancel select View plan

  5. Then, click on Cancel this plan

  6. The subscription will cancel at the end of the current payment period and no further payments will be taken.

If you decide you'd like to come back to Doodle at any point, it is really easy to continue with your account and pick up where you left off πŸ˜„

Subscriptions with third party app providers

If you took the subscription out through an external app provider (Apple, Amazon, or Google), we are unable to cancel these subscriptions for you. Please follow these links to find out how to cancel directly through them:


Check out our following troubleshooting steps to help you cancel your subscription!

  • Forgotten Parent Dashboard password? Click on this link to reset it.

  • If you have more than one email address, try logging into the Parent Dashboard with your different email addresses.

  • It may be that you registered using your Apple ID login and that you have selected for your Apple ID to be hidden. Please follow the instructions below to find your hidden Apple ID:

    • On your iOS device (iPhone/iPad), go to Settings

    • Click on your Name at the top

    • Then go to Passwords and Security

    • Click on Apps Using Apple ID

    • Scroll down the list and select Doodle

    • You will see that "hide my email" is enabled. Your hidden Apple ID will be shown below.

    • You will then be able to use this to log in

πŸ’‘ Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!

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