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How to access the in-app Help features
How to access the in-app Help features

What should a learner do if they need help?

Jo Kiddell avatar
Written by Jo Kiddell
Updated over a week ago

If a learner is struggling with the questions it is really important that instead of getting help from an adult/peer/sibling, they use our in app Help features. This will ensure that the app does not progress ahead of the child's ability. If you have helped a child, it may be that the work programme is too tricky for them now and in which case you will need to set a new Baseline Assessment.

How to access the Help features

  1. Click on the red question mark icon

  2. Learners then have the options to choose:

    1. a Hint

    2. an Explanation

    3. add to Tricky Questions

The Hint and Explanation should allow the learner to answer the question independently. However, if they are still struggling they can add to their Tricky Questions. Once added to Tricky Questions, they can then receive help from an adult or peer, without worrying that this will impact their main work programme. Saved Tricky Questions can be accessed via the Learning Zone.

πŸ’‘ Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!



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