Doodle saves its progress to our server every time the app returns to the Learning Zone, a child presses collect my stars or a child signs out. But it does need a data connection (3G, 4G, 5G or wifi) to do this. If it doesn't have a data connection, then it saves the progress on the device instead.
Checking connection to the server
In order to ensure the work a child completes on Doodle syncs to the server their device needs to be online. To check everything is working as it should please follow these steps:
Ask the child to login to Doodle
Click on the menu arrow in the top left hand corner of the screen followed by Settings
Then select Work Programme (you'll need to enter your adult pin)
Make sure you can see two green ticks in the bottom right hand corner of the screen
If you see a red x, simply tap on it, make sure you have data connection, and click Retry.
If you are seeing red crosses here, please ensure you are on latest app version and if you are please contact our support team via the green chat bubble and we'll be happy to help!
For more information on Doodling without data connection, see here.
It is also worth checking the following tips to make sure everything syncs smoothly 👇
Is the device connected to the internet?
Are you on the latest app version on all devices the child Doodles on?
Are they using the same username on all devices each time they log in?
Are the time and date settings on your device accurate?
💡 Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!