Troubleshooting and Technical Support
Common problems and solution support
By Jo and 1 other2 authors28 articles
- I'm unable to log into my accountI'm being asked to check my username and/or password
- Parents - Forgotten child/parent passwordWhat to do if you or your child has forgotten their Doodle password.
- My child has lost their streakLearn how to restore your child’s Doodle streak using the Streak Saver, Parent Dashboard, or support from their teacher.
- Is my child's work syncing to the server?How to check everything is syncing correctly!
- Do I need a WiFi connection?Can my child Doodle offline?
- Why have my child's stars disappeared?Why stars seem to 'disappear' on the Leaderboard
- There is no sound on DoodleWhat to do if you can't hear the question being read or sounds effects in the app
- The currency/language on the app is wrongHow to select the correct country.
- Downloading curriculum contentWhy is the app asking me to download curriculum content?
- What devices can I use Doodle on?A list of compatible devices
- Can I use multiple devices?Does my child have to Doodle exlusively on one device?
- How to set automatic app updates on your deviceHow to set automatic app updates on your device
- How often are the Doodle apps and dashboards updated?
- How to find the operating system on my deviceWe recommend that you keep your device's operating system up to date to ensure optimum running of the Doodle apps.
- Clearing cache data on your mobile deviceWhat to do if uninstalling and reinstalling the app hasn't worked
- Clearing cookies and cache on your laptop or PCIf you're having any problems with the browser versions of our programmes, please try the following troubleshooting tips!
- Runtime ErrorWhat to do if you see a runtime error in the Doodle app
- How do I download the Doodle Learning apps to a Amazon Fire tablet?Download DoodleMaths, DoodleEnglish, DoodleSpell and DoodleTables without changing to an adult profile
- I've upgraded to full access through the website, so why is the app still showing restricted access?Why is my child unable to access their premium account?
- How do I find my hidden Apple email address?Having problems logging in? You may have already signed up for Doodle using Sign in with Apple and selected the Hide My Email option.
- My payment failed, what can I do?What to do if your subscription payment was unsuccessful
- My account is due to be deleted. How can I reactivate it?Have you accidentally deleted your account or received a deletion email from Doodle?
- Contact UsHow to access our support materials or contact the team.
- DoodleConnect minimum operating system requirements on iOS
- Doodle's Diagnostics ToolOur handy new tool to ensure Doodle will run smoothly
- Data error in DoodleEnglish
- Parent Passwords and PINsWhat is the difference between a password and PIN?
- Facebook SSO Login Option Removal