My child has lost their streak

What do I do if my child loses their streak?

Jo Kiddell avatar
Written by Jo Kiddell
Updated over a week ago

Home subscription

Parents now have the ability to reinstate a child's streak from their Parent Dashboard account.

To reinstate a child's streak, parents need to:

  • Sign into your Parent Dashboard account

  • Select Analyse > Effort from the top menu

  • Click Reinstate streak from the streak box in the bottom left-hand corner of the page

An edit box will appear, showing the current streak and highest ever streak. It will not be possible to update a child's streak to a number higher than the number of days the account has been active.

Once the streak has been reinstated, a confirmation will be shown as well as a reminder that the child will need to complete work on their account in order for the change to take effect.

School subscription

If your child has lost their streak, please get in touch with your child's class teacher and request for their streak to be reinstated. The class teacher will have the ability to reinstate the streak from their teacher dashboard account.

If you child's school is closed for a holiday, please message us with the information requested below, via the chat bubble at the bottom right of the screen.

The information we require is;

Child's account username:
My email address:
The streak should be: 

💡 Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!

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