I'm unable to log into my account

I'm being asked to check my username and/or password

Jo Kiddell avatar
Written by Jo Kiddell
Updated this week

Login options

When logging into your account it is important to check that you are logging in as the correct user. On the login page you will be given the option to log in as:

  • Parent

  • Student

Parent

Please select Parent if you are logging in as a parent, using your email address and the password that you created when you set up the account. Please note: your child's account will need to be linked to your parent account to login using this method.

Student

Please select Student if you are logging in as a student, using the username and password provided by your school.


Common problems

Forgotten username/password

Passwords and usernames are case sensitive, so please check that you are entering the details correctly.

  • If you have forgotten your parent password please reset it using this link.

  • If your child has forgotten their password and you're linked to your child's account, you can reset your child's password via the Parent Dashboard. The instructions in this article will help.

  • If your child has a school account and you are unlinked, please speak to their class teacher to find out the login details.

Region toggle

If you are receiving an error message when trying to log into your account, please check your region, ensuring that you are toggled onto the correct country flag for your region.

Please note: the region toggle is only available on the downloaded DoodleMaths app when using a mobile device or tablet.

Log in with SSO

If you previously registered the account with SSO (single sign on), please return to log in with SSO.
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Incorrect dashboard links

If you are receiving an error message when trying to log into your account, please check that you are using the correct dashboard link for your region.

If you wish to access our UK dashboards, please use the following links:

Doodle for Students - students.doodlelearning.com

If you wish to access our US dashboards, please use the following links:


πŸ’‘ Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!


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