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I've upgraded to full access through the website, so why is the app still showing restricted access?
I've upgraded to full access through the website, so why is the app still showing restricted access?

Why is my child unable to access their premium account?

Jo Kiddell avatar
Written by Jo Kiddell
Updated over a week ago

The change from restricted to full access may not show up immediately, especially if your tablet or phone is off-line. 

Please log out, then back in again, making sure your device has good network connection.

If you purchased through an external app provider (e.g. GooglePlay, Apple or Amazon), it may be that there is a different email address linked to your Doodle account than the one linked to your app subscription. If so, please check this and contact us via the green chat bubble with both email addresses and we will advise you on how to proceed. 

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