You can view and update your child's details (name, DOB, password*, username or school) through the Parent Dashboard. If your child has a school account, you must have your parent account linked first. To do this, please follow the steps in this article.
*Due to GDPR, all passwords must be stored encrypted on the system and therefore are not visible. If your child forgets their password, no problem! You can reset it by following the steps below. If your child has a school account, we highly recommend letting their class teacher know of any password changes in case they need to log in at school.
To do this, please follow these steps:
Login to the Parent Dashboard
Hover over My account and click on Child details
Select your child’s name on the left hand side
Once you have made your changes be sure to press Save changes
💡 Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!