Updating a Child's Details
If you have forgotten your child's login details, or can't login, you can easily update or view them via the Parent Dashboard
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Written by Jo
Updated over a week ago

You can view and update your child's details (name, DOB, password*, username or school) through the Parent Dashboard. If your child has a school account, you must have your parent account linked first. To do this, please follow the steps in this article.

*Due to GDPR, all passwords must be stored encrypted on the system and therefore are not visible. If your child forgets their password, no problem! You can reset it by following the steps below. If your child has a school account, we highly recommend letting their class teacher know of any password changes in case they need to log in at school.

To do this, please follow these steps:

  1. Login to the Parent Dashboard

  2. Hover over My account and click on Child details

  3. Select your child’s name on the left hand side

  4. Once you have made your changes be sure to press Save changes


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