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Login issues - I can't log in
Login issues - I can't log in

I'm being asked to check my username and/or password

Jo Kiddell avatar
Written by Jo Kiddell
Updated over a week ago

Passwords and usernames are case sensitive, so please check that you are entering the details correctly.

When logging in to your account it is important to check that you are logging in as the correct user. On the login page you will be given the option to log in as:

  • Parent

  • Student

Please select Parent if you are logging in as a parent, using your email address and the password that you created when you set up the account.

Please select Student if you are logging in as a student, using the username and password provided by your school.

Activating a new account - if you have only just created an account and are seeing this error message, you may have not yet activated your account. Please search your inbox for an email providing an activation link.

If you are linked to your child's account, you can reset your child's password via the Parent Dashboard. The instructions in this article will help.

If you continue to have problems logging in, please contact us via the green chat bubble in the bottom right hand corner of the screen.

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