Runtime Error

What to do if you see a runtime error

Jo Kiddell avatar
Written by Jo Kiddell
Updated over a week ago

If you see a runtime error when using the app please try the following:

  1. Update the Question Database: Open up the Doodle app and ask your child to login. From the Learning Zone, click on Menu in the top left hand corner > Settings > Work Programme > Update Question Database

2. Uninstall and reinstall the app

If, after trying this, the problem still persists please contact us via the green chat bubble in the bottom right hand corner of the screen.

If you can send us a screenshot that would be really helpful! We can then work on resolving this as quickly as possible!

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