In order to ensure the work a child completes on Doodle syncs to the server their device needs to be online. To check everything is working as it should please follow these steps:
Ask the child to login to Doodle
Click on the menu arrow in the top left hand corner of the screen followed by Settings
Then select Work Programme (you'll need to enter your adult pin)
Make sure you can see two green ticks in the bottom right hand corner of the screen
If you see a red x, simply tap on it, make sure you have data connection, and click Retry.
If you are seeing red crosses here, please contact out customer support team via the green chat bubble with the child's details and we will do our best to help!