Reset their password
If a student is having trouble logging in, please verify their username and create a new password for them. To do this:
Login to the Teacher Dashboard and head to Manage > Students
Select your class from the drop down menu
Here you will be able to view your student's username and reset for them a password.
To reset the password click on the pencil icon under the 'Edit' column (on the far right hand side). You will then see an Edit Student window, where you can update the student's password.
Your students should then be able to login to the Doodle apps successfully! 🎉 Once a password has been reset, just make sure the device they are using is connected to the internet when they first login.
Check login method
Another important thing to check is that students are using the correct login method. When they open the app, ensure they tap Login, and on the next screen, select Student Username. They should then enter the username and password you’ve confirmed with them (please note: these are case-sensitive!).
If they are seeing a different screen, they can press Back in the top left hand corner to navigate to the correct login page.
Check app is up to date
Check they are not using an outdated Doodle app on their device. Our latest app versions can be viewed here.